FAQs

Yes, if you already have a domain name, you can use it with your new web site.

Yes, we can create a logo for you and incorperate it into your site for an additional fee of $200. You can discuss this with a developer during your initial consultation.

No, our service is done completely over the internet and telephone.

Yes, information, pictures, or other media that you want our developers to incorperate into your website should be supplied to them.

Once all of your information and required content is gathered it takes approximately one week for a Basic or Premium web site to be created. Elite and Custom websites can take longer because they may have more advanced content.

We have 10 years of development experience.

You have 30 minutes on the phone with a developer to discuss the creation of your website.

Yes, we have a very well developed support system, including video tutorials with narration to teach you how to manage your web site, a FAQs database, and a ticket system. The ticket system allows you to file a request for support that will be answered by our support team. Elite members also have the option of direct support which directly emails one of our developers.

We should let the statistics speak for themselves. According to the International Telecommunications Union (commissioned by the United Nations), 78.6 percent of the population of North America uses the internet. That's 273 million people in North America and 2.3 billion world wide. Good luck reaching that many people with a commercial.

Yes, you can add pages after initial development. Basic members are limited to a total of 10 pages. Premium and Elite members have no limit to user created pages.

Yes, pictures can be added and used to improve the appearance of your web site. Premium and Elite members have a gallery page available to them which neatly organizes pictures and presents them for web site visitors.

Premium and Elite members can embed their own HTML code.

Yes, you can request custom functions for your web site through the support ticket system or during your over the phone consultation. An extra fee may be applicable for some features.

Yes, you will be able to update, edit, add, and remove information from your web site after its creation through the use of your own administrative panel.

Yes, we can build contact forms! Basic:

We will create a basic contact form which allows simple contact with a message and a sender email.

Premium and Elite:

We will create a custom contact form with custom fields of your choosing such as "How did you find us?"

Yes, we can integrate a social networking widget that provides your web site's visitors with  buttons to share your web site with their friends on popular social networks such as Facebook and Twitter.

Yes, we can place a Google map on your website that shows the location of your business and can even provide customers with directions from their location to your business.

Yes, a shopping cart system is included with the Premium and Elite packages.

Yes, we provide custom web sites. Just complete our online Web Site Price Estimator and one of our developers will be in touch shortly.

Yes, you can enter your own Google Analytics code to track your visitors and utilize other Google Analytics services.

This depends on your package! Basic:

With the Basic package you can have up to 10 pages created by our development team.

You have a maximum of 10 pages created by either you or the development team.

Premium:

The Premium package includes up to 20 pages created by our development team.

You have no maximum number of pages. You can create as many of your own as you want after initial development.

Elite:

The Elite package includes up to 30 pages created by our development team.

You have no maximum number of pages. You can create as many of your own as you want after initial development.

After our development team creates your site, you assume a great deal of control over your web site and become an administrator with the abilities to create, edit, and remove content including pages, posts, a contact form,  widgets (Premium and Elite), a blog/ news (Premium and Elite), and a gallery (Premium and Elite). Our support team and database will also be there to help you along the way.

You have a great deal of influence during development as you keep in contact with our developers who will make sure that your vision is achieved.

You can file a support ticket or if you are an Elite member, use the direct support feature! A developer will then contact you to discuss exactly what ideas you had in mind. Most custom projects (web sites) can be estimated online using our helpful Web Site Price Estimator!

Yes, it is included with every package!

The number of pictures that you can upload is not limited; however, there is a limit to storage space. The amount of storage space we provide is based on your membership level. Basic: 250 MB or roughly 1400 pictures Premium: 500 MB or roughly 2800 pictures Elite: 1 GB or roughly 5600 pictures The number of pictures is an estimate and the storage space is shared with other media on your web site.

Pages can be about whatever you want them to be!

We support many kinds of websites! We can create and host websites to bring more customers to your business, to sell your products online, or to do just about anything that you can think of, including custom designs!

Yes, we are constantly acquiring new themes.

No, you cannot. Your web site is leased, but custom content such as logos or content and media that you create is your property and can be transported to other hosts.

Yes, we can register a domain name for you for an additional fee of $20. You can discuss this during your initial consultation with a developer.

Hosting is included in the price of your package.

Our hosting is extremely reliable. Our hosting service uses UPS (Uninterrupted Power Supply) battery backup and has diesel generators on site for a sure power supply even during an extended power outage.

Yes, we can set up a redirect that will automatically redirect your customers from your old domain name to your new web site.

No, there is no per month bandwidth limit.

The data that is used to build your website must be physically held by a host that can communicate with your visitor's web browser when they need to access it. This is why we make sure that our hosting is so reliable, because even though we could make the web site, without the host, it would not be on the internet.

Your web site is hosted on Linux powered Apache web servers with dual quad-core processors and multiple 10 gigabit connections to ensure speed. They also have 24/7 monitoring, "Uninterrupted Power Supply" battery backups, and diesel emergency power generators to ensure stability.

Our support system consists of a database of FAQs, a database of detailed video tutorials showing examples with narration, and if you cannot find the information you need, then you can file a support ticket to be reviewed and answered by our support team. For Elite users we offer direct support, which sends an email directly to the inbox of one our developers.

The typical response on a ticket is 24 to 48 hours, unless there is a complex problem, in which case it may take longer.

If you are having trouble figuring out how to do something, then first you should check our database of video tutorials. If you still haven't found an answer to your question then you can file a support ticket and our support team will respond. Elite members may also use the direct support function which sends an email directly to a developer for review.

If something is wrong with your web site, then you should immediately file a high priority support ticket. Our support team will review it and help you to fix the issue. Elite members can also use the direct support function which sends and email directly to a developer for review. There may be a fee to restore your web site if you changed something that led to the problem.